A typical story from Bruce our technical director:
- Customer calls: can you quote for replacing our heat pump, it has gone wrong.
- Bruce: Do you know what is wrong?
- Customer: The company who fitted it have had a look and say it needs replacing, they don’t know what’s wrong with it.
- Bruce: We will call and have a look.
Having looked at the heat pump Bruce easily found the source of the problem. A leak had not been spotted when the pump was serviced and liquid had dripped onto the circuit board. You can see the result in the attached picture.
A saving to the customer of several thousands of pounds.